Best Complaint Management System
with Sheer Proficiency.

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    Best Complaint Management System with Sheer Proficiency
    In any business, keeping the customers exhilarated means keeping them ardent and unswerving, which is, of course, a combative expediency. In a traditional market, products come and go, but the service is the only thing that keeps the customer loyal. Resolving customer complaints or handling customer complaints is a part or offering a splendid customer service. And if you want to do so, having the most systematic complaint management system is best solved in recent days. Most of the times, it seems easier to say than being done.
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    Solving Customer Complaints Because It Matters the Most
    At Arobil Ltd., we know how crucial customers are for your small business. And, when customers convey such importance, then listening to them and valuing their complaints are extremely important too that each business corporation needs to do. A well-defined customer Complaint Management System allows businesses to find where something is going wrong and thus improve on those areas to accomplish the highest satisfaction of the stakeholders of the business.
Complaint Registration
Our customer feedback system records everything needed for registration purpose likewise, Complaint Serial Number, Complaint Type, Complaint Nature, Area, Customer Name, Contact Details, Product Serial No, Complaint Status, etc.
Tracking Complaint Status
The objective of our web-based customer grievance handling system is not just complaint registration or allocation, it tracks all the on-going activities such as service visit, received complaints, sending emails, making a phone call and much more.
Complaint Allocation and Eswcalation
This very feature of our IT complaint management system ensures that the objection which is immediately received, appointed to the corresponding service agent and the time schedule is also tracked in the system.
Product Complain and Resolution
Through our system, you can check your inventory and the availability of concerned products which are getting complaints in times. Our customer feedback management system will let you track your product amount as well.
Complaint Summary Report
You can regulate report of whole weeks’ complaint summary from our complaint management system and keep your eyes on the total improvement of overall customer satisfaction toward your product/service.
How Do We Differ?
  • Complaint Tracking
  • Manage Inventory
  • Auto Generated Receipt
  • Customized Inventory
  • Customizable Reports
  • Multi-Login Opportunity
  • SMS Gateway Integration
Our Core Modules
  • Complaint Booking & Tracking
  • Multi-login Base System
  • Product Master
  • Spare Part Inventory
  • Performance & AMC Invoice Generation
  • Various Reports & Notifications
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